Privacy Policy of Northbridge Learning Studio Inc.

Effective Date: September 16, 2026

1. Introduction and Company Information

This Privacy Policy explains how Northbridge Learning Studio Inc. (“Northbridge Learning Studio Inc.”, “we”, “us”, or “our”) collects, uses, discloses, retains, and protects personal information in the course of providing learning-studio services in Canada. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Northbridge Learning Studio Inc.
Northbridge Learning Studio, 214-1638 Quebec Avenue, Saskatoon, SK S7K 1V9, Canada
Email: [email protected]
Phone: +1 (306) 477-8394

This Privacy Policy applies to personal information collected through our website, online forms, email, telephone communications, in-person interactions, class registrations, customer support, marketing communications, and any other services or interactions offered by Northbridge Learning Studio Inc.

2. Data Collection and Processing

We collect personal information that is reasonably necessary for the purposes described in this Privacy Policy. The types of information we may collect include:

  • Identification and contact information: name, email address, phone number, mailing address, and preferred communication details.
  • Service and registration information: course interests, class registrations, attendance records, scheduling preferences, and related correspondence.
  • Billing and payment information: payment status, invoicing details, transaction records, and limited financial information necessary to process payments. Payment card details may be handled by third-party payment processors and not stored by us directly.
  • Website and technical information: IP address, browser type, device information, pages visited, time spent on pages, referral source, and cookie or similar tracking data.
  • Communications: messages sent to us, feedback, survey responses, and support requests.
  • Learning-related information: progress notes, learning preferences, participation details, and other information necessary to provide studio services.

We may collect personal information directly from you, from authorized representatives, from publicly available sources, from service providers, and through automated technologies such as cookies and analytics tools.

We limit collection to information that is reasonable for the purposes identified. Where required, we obtain consent before collecting, using, or disclosing personal information, except where otherwise permitted or required by law.

3. Purpose of Data Processing

We use personal information for the following purposes:

  • To provide, administer, and manage learning-studio services and related communications;
  • To register participants for classes, workshops, events, and other offerings;
  • To process payments, invoicing, refunds, and account administration;
  • To communicate scheduling changes, service updates, reminders, and customer support responses;
  • To tailor learning experiences and improve the quality of our services;
  • To analyze website usage, improve functionality, and optimize user experience;
  • To send marketing or promotional communications where permitted by law and, where required, with consent;
  • To meet legal, regulatory, tax, accounting, and recordkeeping obligations;
  • To prevent fraud, manage security incidents, and protect our rights, users, and operations;
  • To address inquiries, disputes, complaints, and other requests.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on meaningful consent, contractual necessity, legal obligations, and our legitimate business interests where applicable and permitted by law. Specifically, we may process personal information when:

  • you have given express or implied consent for a stated purpose;
  • processing is necessary to provide services you requested or to enter into or perform a contract with you;
  • processing is required to comply with a legal or regulatory obligation;
  • processing is necessary to manage, operate, and protect our business, systems, and users, provided these interests are not overridden by your privacy rights and freedoms; or
  • processing is otherwise permitted or required by applicable law.

When we rely on consent, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We do not sell personal information. We may disclose personal information to third parties only as necessary to operate our business and provide services, including:

  • Service providers: hosting providers, website analytics providers, email service providers, customer relationship tools, scheduling platforms, and administrative support vendors;
  • Payment processors: to process payments and related transaction activities;
  • Professional advisors: accountants, auditors, legal counsel, and insurers;
  • Authorities and regulators: where required by law, court order, subpoena, or lawful request;
  • Business transferees: in connection with a merger, reorganization, financing, sale, or transfer of all or part of our business, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to use appropriate safeguards and to process personal information only for the purposes we authorize.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those countries and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions.

Where cross-border transfers occur, we use contractual and organizational safeguards designed to protect personal information. By providing personal information to us, you acknowledge that such transfers may occur where necessary for the operation of our services and systems.

7. Storage Duration

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, tax, or reporting obligations, to resolve disputes, and to enforce our agreements.

Retention periods vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information:

  • Access: to request access to the personal information we hold about you;
  • Rectification: to request correction of inaccurate or incomplete personal information;
  • Erasure: to request deletion of personal information where permitted or required by law;
  • Restriction: to request limits on certain processing in appropriate circumstances;
  • Data portability: to request a copy of your personal information in a structured, commonly used format where applicable;
  • Objection: to object to certain uses of your personal information, including some marketing activities;
  • Withdrawal of consent: to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information in Section 12. We may need to verify your identity before responding. We may also be unable to fulfill certain requests where required or permitted by law, including where retention is necessary for legal, security, or contractual reasons.

9. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide some services, communications, or features. We will explain any consequences of withdrawal where applicable.

10. Right to Complain

If you have concerns about our handling of personal information, please contact us first so we can attempt to resolve the matter promptly and fairly. If you are not satisfied with our response, you may have the right to file a complaint with the Office of the Privacy Commissioner of Canada or another applicable privacy regulator, depending on your province or the circumstances of your complaint.

We encourage you to contact us before escalating a complaint so that we can address your concerns directly.

11. Data Security

We implement reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These safeguards may include access controls, encryption where appropriate, secure storage, authentication measures, staff confidentiality obligations, and periodic review of security practices.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. If we become aware of a security incident involving personal information, we will respond in accordance with applicable law and our incident response procedures.

12. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact:

Northbridge Learning Studio Inc.
Northbridge Learning Studio, 214-1638 Quebec Avenue, Saskatoon, SK S7K 1V9, Canada
Email: [email protected]
Phone: +1 (306) 477-8394

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make changes, we will revise the effective date at the top of this Policy and may provide additional notice where required by law.

Your continued use of our services after a revised Privacy Policy becomes effective indicates your acknowledgment of the updated Policy, to the extent permitted by law.

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