Terms of Service of Northbridge Learning Studio Inc.

Effective Date: September 16, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you, the client, student, parent, guardian, or other person accessing or purchasing services (collectively, “you” or “User”), and Northbridge Learning Studio Inc. (“Northbridge Learning Studio Inc.,” “we,” “us,” or “our”), governing your access to and use of our tutoring, learning support, workshops, and related services (collectively, the “Services”).

By booking, purchasing, attending, registering for, or otherwise using any of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

If you are using the Services on behalf of a minor, you represent and warrant that you are the parent or legal guardian of that minor, or that you otherwise have full authority to bind the minor to these Terms.

2. Scope of Services

Northbridge Learning Studio Inc. provides educational and learning support services, which may include the following:

• Academic tutoring in math, reading, and writing;
• After-school learning support;
• Early literacy and numeracy programs;
• Study skills and homework coaching;
• English language support for newcomers;
• Exam preparation and test strategies; and
• Summer learning workshops.

Services may be delivered in person, online, in small groups, or in other formats as determined by Northbridge Learning Studio Inc. from time to time. We may modify, suspend, or discontinue any Service, session format, instructor assignment, schedule, or curriculum component at our discretion, subject to any pre-paid commitments and applicable law.

The Services are educational in nature and are not a substitute for school instruction, special education services, psychological counseling, medical care, or legal advice. While we strive to support student progress, we do not guarantee specific academic outcomes, grades, examination results, language proficiency, admission decisions, or other performance outcomes.

3. User Obligations and Responsibilities

By using the Services, you agree to the following obligations:

• Provide accurate, complete, and current registration, contact, billing, and student information;
• Ensure that the student attends sessions on time and is prepared with required materials, assignments, devices, and access credentials where applicable;
• Comply with all applicable laws, school rules, and reasonable instructions issued by Northbridge Learning Studio Inc. staff;
• Refrain from abusive, harassing, disruptive, discriminatory, fraudulent, or unlawful conduct;
• Respect the learning environment, instructors, staff, other students, and the property used to deliver the Services;
• Monitor minors using the Services, including ensuring safe drop-off and pick-up where in-person Services are delivered;
• Notify us promptly of any relevant learning needs, accommodations, health or safety concerns, allergies, behavioural considerations, or custody restrictions that may affect participation; and
• Not record, reproduce, distribute, or share sessions, materials, or communications without our prior written consent, except where required by law.

You are responsible for any damage, loss, or additional costs caused by your breach of these Terms or by the misconduct of a student under your supervision, to the extent permitted by law.

4. Payment Terms and Conditions

Fees for Services, including session rates, package rates, workshop fees, registration fees, materials fees, and any other applicable charges, will be disclosed at the time of booking or registration and may be updated from time to time.

• Payment is due in advance unless we expressly agree otherwise in writing.
• We may require a deposit or full prepayment to confirm a booking or hold a spot.
• All fees are stated in Canadian dollars unless otherwise indicated.
• You are responsible for any applicable taxes, including GST/PST/HST or other sales taxes, where required by law.
• Late, declined, reversed, or failed payments may result in suspension or cancellation of Services until payment is received in full.
• If we permit payment by invoice or instalment, all amounts remain due according to the stated schedule, and any missed payment may accelerate the remaining balance to become immediately payable, to the extent permitted by law.

You authorize us and our payment processors to charge the payment method you provide for all authorized fees, including recurring or scheduled payments where applicable. You are responsible for keeping payment information current.

5. Cancellation and Refund Policy

Our cancellation and refund rules are intended to balance scheduling fairness, instructor allocation, and administrative costs. Unless a different written policy is provided for a specific program, the following applies:

• Cancellations made with at least 24 hours' notice before a scheduled individual session may be eligible for rescheduling or credit, subject to availability.
• Late cancellations, same-day cancellations, no-shows, and missed sessions are generally non-refundable and non-creditable.
• For workshops, camps, group programs, or packages, cancellations may be subject to non-refundable deposits, administrative fees, and prorated charges for services already delivered.
• Refund requests must be made in writing to our contact information listed below.
• If we cancel a session or program and cannot reasonably reschedule it, we will offer a refund, credit, or alternate arrangement at our discretion, subject to applicable law and the specific circumstances of the cancellation.

Refunds, if approved, will ordinarily be processed to the original payment method within a reasonable time. To the extent permitted by law, no refund will be provided for unused time, partial attendance, missed opportunities, dissatisfaction based on subjective expectations, or failure to follow the recommended learning plan.

6. Liability Limitations

To the fullest extent permitted by the applicable laws of Canada and the Province of Saskatchewan, the Services are provided on an “as is” and “as available” basis. Northbridge Learning Studio Inc. makes no warranties, representations, or guarantees, whether express or implied, including any implied warranties of fitness for a particular purpose, merchantability, non-infringement, or specific educational outcomes.

To the fullest extent permitted by law, Northbridge Learning Studio Inc., its directors, officers, employees, contractors, instructors, agents, and affiliates will not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or aggravated damages, or for any loss of profit, revenue, data, opportunity, goodwill, or anticipated savings, arising out of or in connection with the Services or these Terms, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount paid by you to Northbridge Learning Studio Inc. for the specific Service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or one hundred Canadian dollars (CAD $100), whichever is greater, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitations are not permitted.

Parents, guardians, and users acknowledge that participation in learning activities may involve ordinary risks, including fatigue, frustration, minor injuries, device-related issues, and loss or damage to personal property. You are responsible for securing your own personal property, and we are not responsible for loss or theft except to the extent caused by our negligence and not otherwise excluded by law.

7. Intellectual Property Rights

All content, materials, lesson plans, worksheets, handouts, presentations, recordings, logos, trademarks, service marks, software, websites, designs, and other intellectual property made available by Northbridge Learning Studio Inc. are owned by or licensed to Northbridge Learning Studio Inc. and are protected by applicable intellectual property laws.

• You receive a limited, non-exclusive, non-transferable, revocable licence to use materials provided solely for personal, non-commercial educational use in connection with the Services.
• You may not copy, reproduce, modify, adapt, translate, publish, sell, distribute, display, create derivative works from, or exploit our materials without our prior written consent.
• Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation, unless otherwise prohibited by law.
• If we provide access to third-party materials, those materials remain subject to the applicable third-party terms and rights.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in connection with the provision of Services, administration of accounts, communication with users, scheduling, payment processing, support planning, and operational, legal, and security purposes.

Northbridge Learning Studio Inc. will handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. For Saskatchewan operations, we will also take reasonable steps to protect personal information in a manner consistent with applicable provincial requirements.

• We may collect personal information from you directly, from a parent or guardian, or from authorized representatives.
• We use reasonable administrative, technical, and physical safeguards to protect personal information.
• We may share information with service providers who assist with scheduling, payments, communications, or technology support, subject to confidentiality and privacy obligations.
• We may disclose personal information if required or permitted by law, including to comply with legal processes, to protect safety, or to enforce our rights.
• You may request access to or correction of your personal information, subject to legal limitations.

By using the Services, you consent to our collection, use, disclosure, and retention of personal information as reasonably necessary to provide the Services and operate our business. Where required by law, we will obtain separate consent for specific uses, including marketing communications or recordings.

9. Force Majeure

Northbridge Learning Studio Inc. will not be liable for any delay, failure, or interruption in performing its obligations under these Terms where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, epidemic, pandemic, public health emergency, war, terrorism, civil unrest, labour disruption, utility outage, transportation disruption, government action, cyber incident, or failure of third-party systems or service providers.

In the event of a force majeure occurrence, we may postpone, reschedule, modify, or cancel Services as reasonably necessary. Where feasible, we will make reasonable efforts to notify affected users and offer alternative arrangements.

10. Changes to Terms

We may revise these Terms from time to time to reflect changes in our Services, legal requirements, operational practices, or other business needs. Updated Terms will be posted or otherwise communicated with a revised effective date.

Your continued use of the Services after the revised Terms become effective constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Services and, if applicable, cancel future bookings.

11. Applicable Law and Jurisdiction

These Terms, the Services, and any dispute, claim, or controversy arising out of or relating to them will be governed by and construed in accordance with the laws of the Province of Saskatchewan and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any mandatory consumer protection or other applicable statutory rights, you agree that the courts located in Saskatchewan, Canada will have exclusive jurisdiction and venue over any dispute arising out of or relating to these Terms or the Services.

12. Contact Information

If you have questions, concerns, refund requests, privacy inquiries, or notices under these Terms, please contact us at:

Northbridge Learning Studio Inc.
Northbridge Learning Studio, 214-1638 Quebec Avenue
Saskatoon, SK S7K 1V9
Canada

Email: [email protected]
Phone: +1 (306) 477-8394

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or void by a court or other competent authority, that provision will be severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

If any invalid or unenforceable provision can be modified so as to be valid and enforceable, it will be deemed modified to the minimum extent necessary to make it enforceable, consistent with the original intent of the parties and applicable law.

These Terms, together with any program-specific policies, payment terms, privacy notices, and written service agreements we provide, constitute the entire agreement between you and Northbridge Learning Studio Inc. regarding the Services, except where otherwise required by law.